Refund policy

RETURN & REFUND POLICY

Care More LLC
Last Updated: 02.15.2026

OVERVIEW

At Care More, we take pride in producing high-quality, thoughtfully crafted candles and refillable vessels. Due to the consumable and personal nature of our products, all sales are final unless otherwise stated below.

By placing an order with Care More, you agree to the terms outlined in this Return & Refund Policy.

ALL SALES ARE FINAL

We do not accept returns or exchanges for:

  • Used candles

  • Burned candles

  • Opened wax refills

  • Concrete vessels with natural variations

  • Sale or promotional items

  • Subscription renewal orders

Because candles are consumable goods and personal-use items, we cannot restock or resell returned products.

NATURAL MATERIAL DISCLAIMER

Our concrete vessels are handcrafted and may contain:

  • Air pockets

  • Minor surface texture variations

  • Tonal shifts

  • Slight color inconsistencies

  • Natural patina over time

These characteristics are inherent to the material and are not considered defects.

Refunds or replacements will not be issued for natural variations.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, you must:

  1. Contact us within 48 hours of delivery

  2. Email Info@thecaremoreco.com

  3. Provide:

    • Clear photos of the damaged item

    • Photos of the packaging

    • Your order number

Failure to report damage within 48 hours may result in denial of the claim.

At our sole discretion, we may offer:

  • A replacement

  • Store credit

We do not guarantee refunds.

LOST OR STOLEN PACKAGES

Care More is not responsible for:

  • Lost packages marked as delivered

  • Stolen packages

  • Carrier delivery errors

Once an order is transferred to the shipping carrier, risk of loss passes to the customer.

If your package is marked delivered but not received, you must contact the carrier directly to file a claim.

SUBSCRIPTIONS & RECURRING ORDERS

Subscription charges are non-refundable once processed.

If you cancel after a renewal payment has been processed:

  • The current order will still ship

  • The subscription will be canceled for future billing cycles

We do not issue refunds for subscription renewals.

INCORRECT SHIPPING INFORMATION

Customers are responsible for entering accurate shipping information.

We are not responsible for orders shipped to incorrectly provided addresses.

If a package is returned due to incorrect address entry:

  • Customer must pay reshipping costs

  • No refund will be issued

ORDER CANCELLATIONS

Orders may only be canceled before they are processed.

Once an order has been fulfilled or shipped, it cannot be canceled.

We are not obligated to accommodate cancellation requests after purchase.

REFUND PROCESSING (IF APPLICABLE)

If a refund is approved at our discretion:

  • Refunds will be issued to the original payment method

  • Processing times depend on your financial institution

  • Shipping costs are non-refundable

CHARGEBACKS

Initiating a chargeback without first contacting Care More to resolve the issue may result in:

  • Account suspension

  • Denial of future purchases

  • Formal dispute of the chargeback

We reserve the right to provide documentation to financial institutions in response to chargebacks.

CONTACT INFORMATION

Care More LLC
Info@thecaremoreco.com