Refund policy

RETURN & REFUND POLICY

Care More LLC
Last Updated: September 30, 2026

OVERVIEW

At Care More, every product is created with intention. Whether it is a handcrafted concrete candle vessel or a made-to-order garment, we are committed to delivering products that meet our quality standards.

Because our products are created through different manufacturing and fulfillment processes, return eligibility varies by product category.

By placing an order with Care More, you agree to the terms outlined below. Nothing in this policy limits any rights available under applicable law.

APPAREL

Care More Apparel

Care More apparel is produced specifically for each order through our fulfillment partners. Because each garment is made to order, customers should carefully review sizing, product details, color selections, and shipping information before completing a purchase.

Made-to-order apparel includes, but is not limited to, the Essential Tee, FORM Hoodie, and future Care More apparel releases.

Apparel Returns

Return requests may be considered within 14 calendar days of delivery.

APPAREL COLOR & PRINT VARIATION

Product photography and digital mockups are intended to represent each garment as accurately as possible. Actual garment and printed colors may vary slightly because of screen settings, lighting, fabric composition, dye lots, and normal production tolerances.

Minor differences that do not materially affect the appearance or intended use of the garment are not considered manufacturing defects.

To qualify for consideration, the apparel must:

  • Be unworn and unwashed

  • Have all original tags attached

  • Be in its original condition

  • Be free of stains, odors, pet hair, deodorant marks, alterations, or other signs of wear

  • Receive return authorization from Care More before being shipped

Returns sent without prior authorization or to an address not provided by Care More will not be accepted.

Approval of a return request does not guarantee a refund. The item must first be received and inspected.

Unless a return results from a manufacturing defect, shipping damage, misprint, or fulfillment error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Items accurately produced according to the order but no longer wanted may be declined because each garment is made specifically for the customer.

Size Exchanges

Because Care More apparel is produced to order, size exchanges cannot be guaranteed.

Customers are responsible for reviewing the size guide provided on the applicable product page before completing their purchase. Selecting an incorrect size does not constitute a manufacturing or fulfillment error.

If a different size is needed, contact info@thecaremoreco.com within 14 calendar days of delivery. Requests are reviewed individually.

Approved exchanges may be subject to product availability, garment condition, fulfillment requirements, and additional shipping or production costs.

Do not return apparel without first receiving authorization and return instructions from Care More.

Damaged, Defective, Misprinted, or Incorrect Apparel

If apparel arrives damaged, defective, misprinted, or different from what was ordered, contact Care More within seven calendar days of delivery.

Email info@thecaremoreco.com and include:

  • Your order number

  • A brief description of the issue

  • Clear photographs or video of the affected area

  • A full photograph of the garment

  • A photograph of the product tag

  • Photographs of the packaging

  • A clear photograph of the shipping label

Do not wear, wash, alter, discard, or return the garment before receiving instructions from Care More. Customers should not contact, ship, or return merchandise directly to any Care More fulfillment partner unless specifically instructed to do so by Care More.

After reviewing the claim, Care More may provide:

  • A replacement

  • Store credit

  • A refund to the original payment method

  • Another appropriate resolution agreed upon with the customer

The available resolution depends on the nature of the issue, product availability, and fulfillment-partner requirements.

HOME PRODUCTS

Candles, Wax Refills, and Concrete Vessels

Due to the consumable and personal-use nature of our home products, all candle, wax-refill, and concrete-vessel sales are final.

We do not accept returns or exchanges for:

  • Burned or used candles

  • Opened or used wax refills

  • Concrete vessels with natural material variations

  • Scent preferences or changes of mind

  • Damage caused by impact, misuse, improper care, or unauthorized modification

  • Damage caused by third-party wax refills

  • Normal wear, aging, or patina

  • Sale or promotional products

  • Gift cards

  • Processed subscription renewal orders

Home products cannot be restocked or resold after being received by the customer.

This final-sale provision does not prevent customers from submitting an eligible claim for an item that arrives damaged, defective, missing, or incorrect.

NATURAL MATERIAL DISCLAIMER

Each Care More concrete vessel is handcrafted and intentionally unique.

Natural characteristics may include:

  • Minor air pockets

  • Surface texture variations

  • Slight color variations

  • Tonal shifts

  • Small differences in finish

  • Natural patina that develops over time

These characteristics are inherent to handcrafted concrete and are not considered manufacturing defects.

Natural variations do not include structural cracks, active leakage, or another condition that materially affects the vessel’s intended use. Those concerns may be submitted for review if reported within the applicable claim period.

Refunds or replacements will not be issued solely for normal handcrafted variations.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT HOME PRODUCTS

If a candle, wax refill, or concrete vessel arrives damaged, defective, incomplete, or different from what was ordered, contact Care More within seven calendar days of delivery.

Email info@thecaremoreco.com and include:

  • Your order number

  • A brief description of the issue

  • Clear photographs or video of each affected product

  • Photographs of the interior and exterior packaging

  • Photographs of the shipping box

  • A clear photograph of the shipping label

If an item is missing, include photographs showing everything received and the condition of the packaging.

Keep the affected product and all original packaging until the claim has been reviewed. Do not discard, return, or continue using an item that may be unsafe.

After reviewing the claim, Care More may provide:

  • A replacement

  • Store credit

  • A refund to the original payment method

  • Another appropriate resolution agreed upon with the customer

The resolution provided will depend on the circumstances, product availability, and available documentation.

Submitting a claim does not automatically guarantee a refund or replacement.

BULK AND CUSTOM ORDERS

Bulk and custom orders are produced or reserved specifically for the purchaser and are generally final sale unless otherwise stated in the applicable quote, invoice, or written agreement.

Claims involving damaged, defective, missing, or incorrect bulk-order items must be reported within seven calendar days of delivery. Photographs and documentation must be provided for each affected item.

If written terms for a bulk or custom order differ from this general policy, the terms provided for that specific order will control.

RETURN AUTHORIZATION

Do not return any product without first receiving authorization and return instructions from Care More.

Unauthorized returns, returns sent to the wrong address, or apparel sent directly to our fulfillment partner may not be accepted.

If a return is authorized, the customer must follow the provided instructions and return the item within the stated timeframe. Care More is not responsible for unauthorized return shipments.

LOST, STOLEN, OR MARKED-DELIVERED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and tracking information.

If a package is marked delivered but cannot be located:

  1. Confirm that the shipping address is correct.

  2. Check with household members, neighbors, front desks, mailrooms, and other secure delivery areas.

  3. Allow up to 48 hours, as some carriers may mark packages delivered before final arrival.

  4. Contact the shipping carrier to request delivery information or begin a claim.

  5. Contact Care More if the package remains missing.

Care More is not responsible for theft occurring after confirmed delivery. A package marked delivered is not automatically eligible for a refund or replacement.

We will review the tracking information, carrier findings, and individual circumstances and will provide reasonable assistance when possible.

Additional lost-package terms are provided in our Shipping Policy.

SUBSCRIPTIONS

Subscription payments become non-refundable once processed.

To avoid the next scheduled charge, a subscription must be canceled at least 48 hours before the next billing date through the customer account portal or by contacting info@thecaremoreco.com.

If cancellation occurs after a renewal payment has been processed:

  • The current order will still be fulfilled.

  • Future subscription renewals will be canceled.

  • The processed renewal will not be refunded.

This does not prevent a customer from reporting an eligible damaged, defective, missing, or incorrect subscription item.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

Contact info@thecaremoreco.com immediately if an address correction is needed. Address changes cannot be guaranteed after processing or apparel production has begun.

If an order is returned because of an incorrect or incomplete address provided by the customer:

  • The customer may be responsible for additional shipping charges.

  • Original shipping charges are non-refundable.

  • A refund or replacement is not guaranteed.

Orders delivered to an address entered incorrectly by the customer may not qualify for a refund or replacement.

ORDER CANCELLATIONS

Orders may be canceled only before production, processing, or fulfillment begins.

Made-to-order apparel may only be canceled while the order remains eligible for cancellation and before production begins. Once production starts, cancellation or modification may no longer be possible.

Home-product orders cannot be canceled after processing or fulfillment has begun.

Contact info@thecaremoreco.com as soon as possible with the order number. Because many Care More products are handcrafted or made to order, cancellation requests cannot be guaranteed after purchase.

REFUNDS

If a refund is approved:

  • It will be issued to the original payment method.

  • It will be issued in the original purchase currency.

  • Processing time will depend on the customer’s bank or payment provider.

  • Original shipping charges are non-refundable unless the refund results from a Care More or fulfillment error, or reimbursement is otherwise required by law.

Care More cannot control how quickly a bank or payment provider posts an approved refund.

CHARGEBACKS

If an issue arises with an order, customers are encouraged to contact Care More before initiating a payment dispute so we have an opportunity to investigate and resolve the concern.

If a chargeback is initiated, Care More may provide the payment processor or financial institution with relevant documentation, including:

  • Order information

  • Tracking and delivery records

  • Customer communications

  • Product photographs

  • Applicable store policies

  • Evidence of an approved or denied claim

Fraudulent activity or repeated abuse of the payment-dispute process may result in restrictions on future purchases, where permitted by law.

CONTACT US

For returns, exchanges, damage claims, or refund assistance, contact:

Care More LLC
Email: info@thecaremoreco.com
Website: https://thecaremoreco.com