Shipping policy
SHIPPING POLICY
Care More LLC
Last Updated: September 30, 2026
OVERVIEW
Thank you for shopping with Care More.
Every order is carefully prepared to help ensure it arrives safely and meets our quality standards. Because some Care More products are handcrafted or produced specifically for each order, processing and delivery times may vary by product.
By placing an order with Care More, you agree to the shipping terms outlined below.
ORDER PROCESSING
Processing times vary depending on the product purchased. Processing time is separate from carrier delivery time.
Home Products
Handcrafted candles, concrete vessels, and wax refills are typically processed within 3–7 business days, excluding weekends and holidays, unless otherwise stated on the product page.
Made-to-Order Apparel
Made-to-order apparel typically requires approximately 3–7 business days for production before shipment. During product launches, collection releases, periods of high order volume, or other fulfillment conditions, please allow up to 7–10 business days before shipment.
Because apparel is produced specifically for each order, production time is separate from carrier transit time.
Preorders, Bulk Orders, and Custom Orders
Preorders will follow the timeframe displayed on the applicable product page.
Bulk and custom orders will follow the processing and shipping schedule stated in the applicable quote, invoice, or written order confirmation. If those terms differ from this general policy, the terms provided for the specific order will control.
Processing times may be extended during:
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Product launches
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Collection releases
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Promotional events
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Holidays
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Restocks
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Periods of unusually high order volume
If a significant processing delay occurs, we will notify you using the email address provided with your order.
Orders are generally processed in the order they are received.
SHIPPING RATES
Shipping costs are calculated at checkout based on:
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Delivery destination
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Package weight
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Package dimensions
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Products ordered
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Selected shipping service
All available shipping charges are displayed before the order is completed.
ESTIMATED DELIVERY
Carrier transit time begins after order processing and production are complete.
Home Products
Domestic U.S. delivery is generally estimated at approximately 3–7 business days after shipment, depending on the selected service and destination.
Made-to-Order Apparel
Apparel delivery times vary based on the fulfillment location, destination, and shipping service available for the specific order. The estimated shipping option presented at checkout should be used as the most current delivery estimate.
Some apparel may be fulfilled from a U.S. facility and arrive more quickly, while other items may require additional transit time.
Expedited shipping options may be available for eligible products and destinations.
All delivery estimates are provided in good faith but are not guaranteed. Carrier operations, weather, holidays, customs, and other circumstances outside Care More's reasonable control may affect delivery.
SHIPPING CARRIERS
Care More ships through trusted third-party carriers, which may include:
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USPS
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UPS
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FedEx
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Our apparel fulfillment partner
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Other qualified delivery partners as needed
Carrier selection is determined at our discretion based on the destination, products ordered, service availability, reliability, cost, and shipping efficiency.
TRACKING INFORMATION
Once a package ships, a confirmation email containing tracking information will be sent to the email address provided at checkout.
Tracking information may take up to 48 hours to display movement after a shipping label is created. The creation of a shipping label does not necessarily mean the carrier has received or scanned the package.
If an order is divided into multiple shipments, a separate tracking number may be provided for each package.
SPLIT SHIPMENTS
Home products and made-to-order apparel are fulfilled from different locations and may arrive in separate packages on different dates. Customers may receive separate shipping confirmations and tracking numbers for each package.
If an order contains products with different processing times, Care More may:
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Ship available items separately
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Hold the shipment until all items are ready
This decision is made at our discretion unless otherwise stated on the product page or agreed upon in writing.
RISK OF LOSS
To the extent permitted by applicable law, ownership and risk of loss transfer to the customer once an order has been accepted by the shipping carrier.
Care More is not responsible for:
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Carrier delays
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Delivery delays caused by weather or circumstances outside our control
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Theft occurring after confirmed delivery
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Delivery failures caused by incorrect or incomplete customer-provided information
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Packages marked delivered but misplaced after delivery
Nothing in this section limits any rights available to the customer under applicable law.
LOST, DELAYED, OR MARKED-DELIVERED PACKAGES
If tracking has not updated beyond the estimated delivery period, contact the shipping carrier and email info@thecaremoreco.com with your order number and tracking information.
If a package is marked delivered but cannot be located, please:
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Confirm that the shipping address on the order is correct.
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Check with household members, neighbors, front desks, mailrooms, and other secure delivery areas.
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Allow up to 48 hours, as some carriers may mark packages delivered before final arrival.
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Contact the carrier to request delivery details or begin a claim.
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Contact Care More if the package remains missing.
A package marked delivered is not automatically eligible for a replacement or refund. Care More will review the tracking information, carrier findings, and individual circumstances before determining whether another resolution is available.
We are happy to provide reasonable assistance with carrier investigations when possible.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
Contact info@thecaremoreco.com immediately if an address needs to be corrected. Address changes cannot be guaranteed after processing or apparel production has begun.
If an order is returned because of an incorrect, incomplete, or outdated address provided by the customer:
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Additional shipping charges may be required before the order can be resent.
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Original shipping charges are non-refundable.
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A refund or replacement is not guaranteed.
If we identify an obvious address issue before shipment, we may attempt to contact the customer, but we cannot guarantee that changes can be completed before fulfillment.
DAMAGED, DEFECTIVE, MISSING, OR INCORRECT SHIPMENTS
If an order arrives damaged, defective, incomplete, or different from what was ordered, contact Care More within seven calendar days of delivery.
Email info@thecaremoreco.com and include:
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Your order number
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A brief description of the issue
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Clear photographs or video of each affected product
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Photographs of the interior and exterior packaging
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Photographs of the shipping box or mailer
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A clear photograph of the shipping label
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Photographs of the product tag when the claim involves apparel
If an item is missing, include photographs showing everything received and the condition of the packaging.
Keep the affected product and all original packaging until the claim has been reviewed. Do not return, discard, wash, wear, alter, or continue using the affected item unless Care More provides instructions.
After reviewing the claim, Care More may offer an appropriate resolution, including:
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A replacement
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Store credit
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A refund to the original payment method
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Another appropriate resolution agreed upon with the customer
The available resolution will depend on the circumstances, product availability, carrier findings, and fulfillment-partner requirements.
Natural characteristics of handcrafted concrete, including minor air pockets, texture variations, tonal variations, slight color differences, and natural patina, are not considered shipping damage or manufacturing defects.
Structural cracks, active leakage, or other conditions that materially affect the vessel’s intended use may be submitted for review.
PREORDERS
Products offered as preorders will ship according to the estimated timeframe displayed on the applicable product page.
Estimated preorder dates are provided in good faith but may change because of manufacturing, supply-chain, production, or shipping conditions.
If an order contains both preorder and in-stock products, Care More may:
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Ship the available items separately
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Hold the shipment until all products are available
Customers will be notified if a significant delay affects the estimated preorder schedule.
INTERNATIONAL SHIPPING
Care More primarily ships within the United States. International shipping may be available for select products and destinations when an international shipping option is displayed and accepted at checkout.
International customers are responsible for any applicable:
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Customs duties
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Import taxes
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Value-added tax
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Brokerage fees
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Other governmental charges
These charges are determined by the destination country and are not included in the product price or shipping charges unless explicitly stated at checkout.
International delivery estimates may be affected by customs processing and local carrier operations.
SHIPPING RESTRICTIONS
Certain products may not be available for shipment to every location because of carrier limitations, local regulations, product restrictions, or fulfillment availability.
Care More reserves the right to refuse or cancel shipment to a destination where delivery cannot be completed safely, reliably, or legally. If Care More cancels an order for this reason, the customer will be notified and the applicable payment will be refunded.
CONTACT US
For shipping questions or assistance, contact:
Care More LLC
Email: info@thecaremoreco.com
Website: https://thecaremoreco.com