CARE MORE INFO
F.A.Q
ALL THE NEED TO KNOWS ON OUR PRODUCTS ARE BELOW
What does “Care More” mean?
Care More is a reminder to live with intention. It’s about caring more about what we consume, how it’s made, and the moments it creates—but, more importantly, it’s about caring for people. For ourselves, for one another, and for the spaces we share. Every piece is rooted in the belief that small, thoughtful choices can carry love, connection, and meaning into everyday life.
What are Care More candles made of?
Our candles are crafted using a reusable concrete vessel paired with replaceable soy wax inserts. Each component is intentionally selected for longevity, safety, and sustainability.
What type of wax do you use?
We use 100% soy wax, chosen for its clean burn, low soot, and renewable sourcing.
Are your candles scented?
Yes. Our candles are lightly to moderately scented to create a calming, intentional atmosphere without overwhelming the space. We also offer Scentless Candles!
What materials are your vessels made from?
Each vessel is made from a custom concrete blend designed for durability, heat resistance, and a timeless aesthetic.
How does the refill system work?
Once your candle has burned through, simply remove the remaining wax insert and replace it with a new refill. The concrete vessel is designed to be reused indefinitely.
If any wax residue remains, you can pour hot (not boiling) water into the vessel. The heat will loosen the wax, allowing it to rise and harden at the surface as the water cools. Once fully hardened, the wax can be cracked and lifted out easily, leaving the vessel clean and ready for its next refill or reuse. Always allow the vessel to cool completely before handling.
Why did you choose a refillable system?
Our goal is to reduce single-use waste while encouraging mindful consumption. Refillable candles allow you to enjoy new scents without discarding the vessel.
Beyond its use as a candle, the concrete vessel is intentionally designed to live on. Once the candle’s life has ended, the vessel can be repurposed as a planter for small plants, a pencil or brush holder, or a minimal storage piece—extending its value beyond a single function. This multi-use approach reflects our belief that design should be both sustainable and adaptable across disciplines and everyday rituals.
Are the refills recyclable or biodegradable?
The soy wax is biodegradable. Packaging materials are selected with sustainability in mind and may vary as we continue to improve our impact.
How do I care for the concrete vessel?
Always burn your candle on a stable, heat-resistant surface and limit each burn to two hours. Allow the vessel and wax to cool completely before handling or relighting, and remove the charred portion of each wooden wick before every burn. Gently wipe the exterior with a soft, damp cloth. Avoid dishwashers, abrasive cleaners, prolonged soaking, and sudden temperature changes. When your refill is finished, follow The Reset instructions before adding a new one. Discontinue use if the vessel cracks, leaks, or becomes unusually hot.
Is the concrete heat safe?
Concrete is naturally heat-resistant, and our vessels are designed for normal candle use when the provided care instructions are followed. However, no candle vessel should be considered fireproof. Always place it on a stable, heat-resistant surface, limit each burn to two to four hours, and allow it to cool completely before handling. Discontinue use if you notice cracking, leaking, or unusual heat.
Are your candles safe to use indoors?
Yes, when used responsibly. Always burn on a stable, heat-resistant surface and never leave a candle unattended.
Do you use lead-free wicks?
Yes. All wicks are lead-free and selected for clean, consistent burning.
Are your candles pet-safe?
While we avoid harsh additives, we recommend keeping all candles out of reach of pets and ensuring proper ventilation.
Where do you ship?
Currently, we ship within the United States. International shipping may be introduced in the future.
How long does shipping take?
Home products are typically processed within 7–10 business days, excluding weekends and holidays. Standard domestic delivery generally takes an additional 3–7 business days after shipment. Made-to-order apparel, preorders, and limited releases may have different processing times listed on their product pages. Apparel and home products may also arrive in separate packages. Tracking information will be emailed once each package ships.
Do you accept returns or exchanges?
Candles, wax refills, and concrete vessels are final sale due to their consumable and personal-use nature, except when an item arrives damaged or defective. Natural variations in handcrafted concrete, including minor air pockets, texture, and tonal differences, are not considered defects.
Because our apparel is made to order, we cannot accept returns or exchanges for an incorrect size selection or change of mind. Please review the size guide carefully before ordering. If apparel arrives damaged, defective, misprinted, or different from what was ordered, contact us within five days of delivery so we can review the issue.
Approved claims may be resolved with a replacement, store credit, or refund, depending on the circumstances.
What should I do if my order arrives damaged?
Contact us at info@thecaremoreco.com within five days of delivery. Include your order number and clear photos of the item, packaging, shipping box, and shipping label. Keep all original packaging until your claim has been reviewed. If more than one item is affected, include photos of each item.
How are Care More candles made?
Care More candles are handcrafted in small batches with attention to quality, performance, and finish. Each concrete vessel is individually cast and finished, then paired with a replaceable soy-wax insert and wooden wicks. Because every vessel is made by hand, slight variations in texture and tone are natural and make each piece unique.
Will you release new scents or collections?
Absolutely. Care More will continue introducing thoughtfully selected scents, seasonal offerings, and limited releases. Join our email list or follow @thecaremoreco for release announcements and early updates.
Do you offer subscriptions or memberships?
Where available, select wax refills may be purchased through Subscribe & Save. Available delivery frequencies, pricing, and subscription terms will appear on the product page. Subscriptions can be managed through your customer account and must be canceled at least 48 hours before the next billing date to avoid another charge.
Care More does not currently offer a paid membership program. Additional Care More Club benefits may be introduced in the future.
Still have questions?
Email us at info@thecaremoreco.com or submit a message through our contact page—we’re happy to help. Please include your order number when asking about an existing purchase.
We typically respond within 1–2 business days.
